This policy summarises the cancellation, refund and withdrawal processes for the Verified Profile and Performance Update services. Detailed provisions are set out in the Pre-Information Form and the Distance Sales Agreement.
1. Right of Withdrawal
Under Turkish Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, you have the right to withdraw within 14 days of the date the contract is concluded, without giving any reason and without paying any penalty.
You may send your notice of withdrawal to Sporsoft by e-mailing destek@sporsoft.com from the e-mail address registered in the system, by sending an electronically signed message to Sporsoft's registered KEP address, or by applying in person to the company's head office address with a wet-signed request letter and a copy of your identity document. Because the purchase is made through an app store, you must also submit the same request through that store's refund channel so that the refund of the amount can be initiated (for the App Store, reportaproblem.apple.com; for Google Play, the order history section of your Play Store account).
2. Expiry of the Right of Withdrawal
After you purchase a Verified Profile, the test videos you upload are reviewed by the Verification Team. Once your videos are approved and your results are written into your profile, the service is deemed performed; under Article 15/1-h of the Regulation on Distance Contracts, the right of withdrawal expires for such a fully performed service. Before verification is completed you may exercise your right of withdrawal freely within the 14-day period; in that case the full amount you paid is refunded. The same provisions apply to the Performance Update.
3. Refund Requests After the Withdrawal Period
The expiry of the withdrawal period does not prevent you from requesting a refund. Where the service is defective or not performed in accordance with the contract, your optional rights under Article 15 of Law No. 6502 are reserved. You may also request a refund for other reasons by contacting destek@sporsoft.com; such requests are assessed separately according to the circumstances of the specific case.
A failure to provide the venue, equipment and technical means that, as set out in the Pre-Information Form and the Distance Sales Agreement, are to be supplied by you for performance of the service does not in itself constitute justified grounds for a refund.
4. Renewal and Cancellation
The Verified Profile is defined in the app stores as a one-off (non-consumable) product; it is not a subscription. There is no auto-renewal, periodic charge or annual fee, and no second charge is made to your saved payment method. For this reason no separate “cancellation” step is needed. The Performance Update is optional and is charged only if purchased separately.
5. Refund Process
- Where the right of withdrawal is validly exercised, all payments are refunded within 14 days of receipt of the notice.
- Because the purchase is made through the App Store or Google Play, the refund is carried out in accordance with the relevant store operator's own refund procedure and to the method by which payment was received. Sporsoft is not able to conclude this process directly within its own system; upon your request it provides the support needed for the refund to be carried out by the store.
- If, despite the right of withdrawal having been exercised in time and in due form, the store operator does not carry out the refund, the amount you paid is refunded to you directly by Sporsoft within 14 days of the notice of withdrawal reaching Sporsoft. The fact that the purchase is made through an app store does not remove Sporsoft's liability under consumer legislation in its capacity as service provider.
- As no physical product is shipped, no refund or shipping cost is charged.
6. Applications and Complaints
You may send your withdrawal and refund notices to destek@sporsoft.com or to Cuma Mah. Semih Zade Sk. No: 4 İç Kapı No: 2, İnegöl / Bursa, Türkiye. In the event of a dispute you may apply to the Consumer Arbitration Committee or the Consumer Court at your place of residence.